Welcome to the Department of Information Technology Services
Information Technology Services (ITS) is the integral resource for information technology on the UTHSC campus and is responsible for
providing modern, user friendly, technology services to the UTHSC campus community and visitors through its five functional divisions:
Application Development, Computing Systems, Customer Technical Support, Infrastructure (Networking/Telecommunications), and IT Security.
ITS Goals are:
- To provide a safe, stable, reliable, state-of-the-art technology infrastructure.
- Keep the UTHSC at the forefront of technology and communications.
- Provide excellent service.
- Positively and proactively respond to change.
- To make your electronic visit to the University of Tennessee Health Science Center both informative and enjoyable.
In our continuing effort to improve our webpage’s, we solicit your comments and suggestions which may be sent to
webmaster@utmem.edu or cio@utmem.edu.
Application Development Division
The Application Development Department is a key element in the overall mission of the Health Science Campus. This team works closely
with individual colleges, executive management, administrative staff and external consultants to provide applications and support services
necessary in today's academic environment.
These applications include the legacy Student and Faculty Information Systems, as well as applications developed to interface with
the IRIS system, including the Security Badge System, Personnel Tracking Systems, Facility Information System, and the HSC Campus
Parking System. Banner has been chosen to replace the legacy Student system with implementation scheduled in the near future.
Conformation to applicable state and federal regulations and laws are part of the development criteria for many of these systems,
such as HIPAA, Sexual Harassment Training, FERPA, and OSHA regulations.
The academic community requires the latest and most productive computing capabilities available. Consequently, the Application
Development Department continually integrates new technology when developing systems and incorporates new technologies into its
support for existing systems. In the past, new technologies have included migrating to web based application interfaces and support
for complete encryption for transmitted data.
Computing Systems
Computing Systems Division operates resources that are used throughout the campus and the greater
Memphis health care community. These resources include application-specific, clustered, and development
computing servers. The Computing Systems staff maintains the campus email system, listservs and webservers.
Customer Technical Support
The Customer Technical Support (CTS) division provides computing services for students, faculty and staff. This support includes
but is not limited to desktop computers, laptops, printers, smartphones, and PDA’s. Helpdesk services are provided to assist
users with up-to-date information on technical problems. Users can call or come by the Helpdesk for assistance. The CTS computer
labs are available 24/7 with exception to one teaching and testing computer lab. The computer training section of this division
provides training at no cost to departments. Delivery methods include instructor-led, personalized and individual instruction. The
mission is to provide computing services designed to increase end-user productivity, efficiency, and knowledge.
Infrastructure (Networking/Telecommunications)
The Infrastructure (Networking/Telecommunications) Division plans, installs, manages, maintains, and coordinates all aspects of telecommunications and networking utilities for
the University. This division provides a variety of telephone services to over 7,000 individuals both on and off campus. Such services include: local and long distance telephone
service, teleconferencing, telephone installations, moves, repairs and system updates, and voice mail. The Division also provides network services to the entire campus and its
outlying clinics. Such services include Internet access, network installation, moves, repairs, monitoring, and system updates.
IT Security
IT Security activities focus on the availability, confidentiality and integrity of systems and data
across all the Health Science Center locations. Our primary mission is to maintain and improve our risk-based
security management system. Security is a responsibility of everyone at UTHSC, so do your part!
Computing Resources Handbook
Computing resources handbooks provide a listing of computing and
Telecommunications Services available to students, faculty and staff
at the University of Tennessee Health Science Center. The services
listed in handbooks include computing instruction, consultation,
support, custom application design and much more.
Students
- Computing Resources Student Handbook
Faculty
and Staff - Computing Resources Faculty/Staff Handbook
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