Network Registration Process

Every computer, printer, PDA, or any other device that connects to the UT network must be registered in order to access the network. The first time you try to access the network you will have to go through the initial registration process. Then, there will be an annual revalidation process just to update any information that may have changed. This process allows us to better protect our network, and keep our information current.

All devices must go through the registration process mentioned above. Windows 2000, Windows XP and Windows Vista computers will also run the UT Security Tool. This security tool will make sure your McAfee VirusScan is up to date, and it will also install some of the more important Windows operating system patches. After running this tool, there is another step in the process. You must then register the computer, by giving the demographics of the device and owner.

*** NOTE: If you have a device, such as a laptop, that has a wireless card as well as a wired card, then you will have to go through this process twice.  You must complete this process once for every network connection you have. For Windows 2000 and XP users, you will only have to run the Security Tool once for both cards as long as both cards are registered within 3 days of running the Security Tool.

If you have any questions about this process, please call the Helpdesk at 448-2222. You should only register machines in your name for which you are responsible.

Contact Us

Helpdesk

877 Madison Ave.
Lamar Alexander Bldg.
Room 726
Memphis, Tennessee 38163

Phone: 901-448-2222
Toll-free: 1-800-413-7830
Fax: 901-448-8199
Email: helpdesk@uthsc.edu

Hours of Operation

Monday - 8 am to 5 pm
Tuesday - 8 am to 5 pm
Wednesday - 8 am to 5 pm
Thursday - 8 am to 5 pm
Friday - 8 am to 5 pm
Saturday - Closed
Sunday - Closed

** In case of EMERGENCY outage during hours the Helpdesk is closed, please call Security at 448-4444.