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Frequently Asked Questions

 

Why is my Financial Aid not showing on my Statement?

Some students receive financial aid from sources that are not controlled by the university (for example Stafford loans), and in such cases fee sheets do not contain this information. If you have university-controlled aid and if you so authorize, your financial aid will be credited to your fees (a letter attached to your Fee Sheet lists the types of aid that are university controlled);  if your aid exceeds your fees, a check for the balance will be mailed to the address you provided to the student information system.  If your school-based loans are not applied as expected, please contact the Financial Aid Office for assistance.  If you have non University-controlled loans such as Stafford Loans, your check will be mailed to you after classes start when other refund checks are mailed. You are responsible for timely payment of fees.

When do I get my refund check?

Excess financial aid will be mailed to your current address on file starting the week after your classes begin only if your fee sheet has been received in the Bursar’s Office a week prior to the beginning of your classes and your Financial Aid has been disbursed from your lender.  Please see confirmation of attendance link or academic calendar. If you have questions about your checks, email studentloans@utmem.edu or call (901) 448-6773 or (800) 567-8431.

Reminder: Please make sure your current address is correct on the student information system, as this is where your check will be mailed. 

If I do not owe any fees what should I do?


Even though no fees are due, you must still return your Fee Sheet as Confirmation of Attendance to the Bursar’s Office by the due date or your classes will be canceled.

If I paid this fee on my statement, why is it still on my account?


If charges appear on your fee sheet in error, only the department responsible is authorized to remove the charges (i.e. Bookstore, Housing, Parking).  You should call these departments and have all corrections made before mailing your fee sheet.  (Please indicate receipt number and date paid.)

What should I do if I do not receive a fee sheet?

Contact the Bursars Office at 901-448-5550 or via email at Cashier@utmem.edu    

What if my payment is not received on or before the due date?

If payment is not received after the due date late penalties will apply. Early payments are accepted.

My fees are being paid by an outside source. Why doesn't my authorization show on my fee sheet?

You must turn your authorization in 30 days prior to fee sheets being mailed in order for them to appear on your fee sheet.

  

Where should I mail my payment and how should my check be made out?

Payments should be mailed to Office of the Bursar, 62 South Dunlap, Suite 103, Memphis, TN 38163 and made payable to the University of Tennessee.

Why do I have a late registration fee?

Payment was made after the registration due date.

Why do I have a late payment fee?

Payments are due on the 25th of each month after the 25th there will be a $35.00 late fee applied to student accounts on installment.

Why do I have to pay a re-enrollment fee? I have not withdrawn from school.

You must turn in your fee sheet indicating your intent to continue your education with UTHSC semi-annually at the designated time.  This affords your college and administration to project revenue and expenditures for the programs.  As of now, you have been officially withdrawn from the university.

Can the re-enrollment fee be waived?

The fee will not be waived.

Will I have to pay the late registration fee and re-enrollment fee?

Yes, the late fee is a penalty accessed because you didn’t register by the published due date. The re-enrollment fee is accessed on the 6th day after the official registration due date.

Could the re-enrollment fee paid utilizing the installment plan or by other payment arrangements?

No, the re-enrollment fee is required to be paid before you can continue your registration process.

 

What payment methods could be used to pay the re-enrollement fee?

The $500 re-enrollment fee must be paid to the Registrar’s Office by cash, cashier’s check, money order, or credit card (Visa, MasterCard, & Discovery) before you can be re-entered into your classes.

Could the re-enrollment fee be deferred with other fees using my financial aid checks? If not, will I still be able to receive financial aid after ther fees has been paid?

You are required to pay the re-enrollment fee prior to receiving your financial aid check.  However, in the event you are not able to pay the fee without assistance, you must make arrangements with The Financial Aid Office to assure you will have enough funds to cover your tuition and fees as well as the re-enrollment fee additional cost before you will be allowed to register.

Can I request an emergency loan to pay for the re-enrollment fee?

No, that option is not available.

 

 

What if I'm Off-Campus on Rotation?


You are responsible for paying fees or completing the Installment Payment Plan applications by the payment due date even if you will be off-campus on rotation.  If you have financial aid that has been awarded and processed for the fee payment period, you should give authorization to pay your fees by signing the fee sheet.  This is necessary for the registration process to be completed.  If aid does not cover all the expenses on the fee sheet, you may opt to participate in the Installment Payment Plan (application on website at http://www.utmem.edu/financeoper/cashier/fee_information.html) or pay balance in full by personal check.

If you are a student at the Clinical Education Center in Knoxville or Chattanooga, or at another site, your checks will be mailed to the address on the student information system or you may provide a self-addressed, stamped envelope provided by you when you return your fee sheet if you desire your check mailed to a different location.

 

My fees are being paid by an outside source, what is required of me?


Fees to be paid by third party must include an authorization for billing. You are responsible if this bill is not paid by the third party.

If I am a spouse/dependent of TBR System/UT System Employee Program, how long is my employee fee waiver applicable?


Any employee fee waiver is contingent on the employee’s pay status as of the first official day of classes of each term.  (See Personnel Policy# HR0330 at http://www.utmem.edu/hr/Benefits/education.htm for more information.)  You must include approved discount form each semester with fee sheet.

If I am a dependent of a Public School Teacher or dependent of a State Employee, how do I get my discount?


You must send in the appropriate form to ensure proper credit to your account.  The form needs to be received approximately two months   prior to the beginning of each semester.   A new form is required each semester.  The discount applies only to undergraduate maintenance fees and is not applicable towards other fees.  The form may be mailed with the fee sheet but must be accompanied by the minimum payment.  If you are on the deferred payment plan, the discount will be reflected on future statements.  If you are paying in full, you may deduct the discount from the in-state tuition only, and send your payment along with the form.

I have received my Hepatitis B immunization, how can I get this fee waived?

Follow the instructions under FAQ's on the University Health website at utmem.edu/univheal.

 

What is the installment payment plan?

 The Installment Payment Plan is designed to allow full time students who are in good financial standing and who have an identifiable source of funds, to pay maintenance fees, out-of-state tuition, dorm rental,and Dental Clinical Fees over a specified period of time.  No other fees are allowed under the Installment Payment Plan.

Am I eligible for the installment plan?

To be eligible for the Installment Plan, the participant must be prepared to make a minimum down payment of at least one-third (1/3) of the balance approved for deferral during registration.  All Installment Payment Plan balances from previous registration periods must be paid in full according to the agreement prior to establishing a new payment plan.

Each participant will be charged a $20.00 service fee each term.  This fee is payable along with the 1/3 down payment at the beginning of the term.  AN ADDITIONAL LATE PAYMENT CHARGE OF $35.00 WILL BE ASSESSED ON EACH MONTHLY INSTALLMENT THAT IS NOT PAID ON OR BEFORE THE DUE DATE.  The University is not obligated to send reminder notices before the payment is due.

Who can participate in the installment plan?

Participants of this plan must apply all financial aid received, toward payment of tuition, room and other university charges before being allowed to participate in the Installment Payment Plan.

Participants whose accounts are in arrears shall not be allowed to register for subsequent terms.  In the event charges are not cleared by the end of the term, grades and transcripts will be held until all charges are paid in full.

It shall be understood by the participant that in the event the services of an attorney are required in order to collect an unpaid balance, said participant shall be responsible for payment of attorney's fees, plus all court and other collection costs incurred.

Voluntary or involuntary withdrawals for the term does not cancel fees and charges already incurred.
When an installment is paid by check that is subsequently returned by reason of insufficient funds, or other negligence on the part of the participant, said payment shall be considered delinquent.  The participant shall then be subject to a late payment charge, and the University's standard charges relative to returned checks.

What is fee deferment?

If you received, signed and returned your awards letter to the Financial Aid Office, you should sign your fee sheet and return it to the Bursar’s Office and your fees will be deferred. If you did not receive a notification of award letter in your package and is expecting financial aid, you must contact the Financial Aid Office at (901) 448-5568 or e-mail fao@utmem.edu. The Financial Aid Office is located at 910 Madison RM 520.

Insurance, your own or the University's?

If you have your own insurance, please provide proof to the Student Affairs Office RM 309, SAC or contact them at 448-4860. Otherwise, you will automatically be enrolled in the plan with a single coverage cost of $860 per semester.  A refund can only be processed through the insurance carrier Gerald Holland Insurance.  After you register for classes, all premium refunds for the UTHSC student health insurance must be negotiated with the carrier, Gerald Holland Insurance, Inc. at (662) 895-5528 or 888-393-9500.  Request must be made within 14 days after official registration.

What if my check is returned by the bank or credit union?

There will be a $30.00 return check charge to your account and if it is a check for registration there will be a late registration fee of an additional $50.00.

I received a letter saying I am about to be sent to a collection agency. What do I do?

Contact the Bursar's Office immediately to make a payment or to make arrangements.

Could the re-enrollment fee be paid utilizing the installment plan or by other payment arrangements?

No, the re-enrollment fee is required to be paid before you can continue your registration process.

What payment methods could be used to pay the re-enrollement fee?

The $500 re-enrollment fee must be paid to the Registrar’s Office by cash, cashier’s check, money order, or credit card (Visa, MasterCard, & Discovery) before you can be re-entered into your classes.

Could the re-enrollment fee be deferred with other fees using my financial aid checks? If not, will I still be able to receive financial aid after ther fees has been paid?

You are required to pay the re-enrollment fee prior to receiving your financial aid check.  However, in the event you are not able to pay the fee without assistance, you must make arrangements with The Financial Aid Office to assure you will have enough funds to cover your tuition and fees as well as the re-enrollment fee additional cost before you will be allowed to register.

Can I request an emergency loan to pay for the re-enrollment fee?

No, that option is not available.

What if I find out I am not going to attend classes this term?


If it is before classes begin, you may contact the Registrar’s Office in 910 Madison Bldg. 5th Floor at 448-5560 to ask for your schedule to be canceled.  Once classes begin, you must officially withdraw from school.  Simply not going to class is not enough!  You will be responsible for a prorated amount of your semester charges if you do not officially withdraw.  This charge includes insurances.

What is required for all Graduate Health Sciences and Part-time Students?


You must return a copy of your class schedule (indicating the total class hours to be taken) with your fee sheet and payment if less than   nine (9) hours for Graduate and less than twelve (12) hours for Undergraduate. Contact cashier@utmem.edu or the Bursar's Office at 448-5550, for calculation of the required payment, which will be based on the number of hours you are taking.

Who do I contact for address, telephone, marital, or other vital information changes?


You may change your address, telephone and other information on the UT Health Science Center Home Page, by  clicking on iLogin (Net ID and password required) student information system or you may contact the Registrar’s Office.  Name changes MUST be done in the Registrar’s Office located at 910 Madison, Suite 525.

Where do I get a campus ID card?

ID cards can be obtained at UTHSC Campus Police, 45 N. Manassas Street.

How much is an ID Card?

After an initial ID card has been provided, a replacement ID card may be obtained at no cost to the holder if there is a change in name, department or title or if the card has become worn or broken through no fault of the holder. Stolen cards may be replaced at no cost with the presentation of a copy of the police report. Other stolen or lost ID's may be replaced at a cost of twelve dollars ($12.00). See website for additional information at http://www.utmem.edu/campuspolice/controlledaccess.html.

 

 

 
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