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The Customer Technology Support division provides desktop software support, training, thin client services, helpdesk services, and computer lab facilities for the students, faculty and staff at the UTHSC campus.
Desktop Software Support
Desktop software support includes but is not limited to, computer software, network services, security, printer support, anti-virus, computing assessments, as well as troubleshooting technical computing problems.
Computer Training
The computer training section of this division provides training at no cost to departments. Delivery methods include instructor-led, personalized and individual instruction. The mission is to provide computer training designed to increase end-user productivity, efficiency, and knowledge.
Helpdesk
The HelpDesk is a focal point for computing needs for students, faculty and staff. Customer Technology Support’s goal is to provide users with up-to-date information on technical problems in a courteous and efficient manner. Users can either call or come by the HelpDesk for assistance.
Computing and Teaching & Testing Labs
Customer Technology Support maintains three computer labs for students, faculty and staff. One lab is an Open Access lab that is available 24x7, a Teaching & Testing lab that is used for computer training, student testing, and faculty instruction and a small computer lab in the Student Alumni Center.
How can I check to see if the GEB B107 lab is
available for the time I need?
Please click
here to view a web calendar listing current reservations in GEB
B107 Teaching and Testing computer lab. You will have to enter
your UTHSC e-mail username and password to view the calendar.
Need to reserve B107 GEB
(Teaching and Testing lab)?
Click here to fill
out a form which will go directly to Chandra Johnson, the ITS Lab Manager.
Customer Technology Support communicates to the campus through a technical users group called, Tech Talk. This group has greatly improved communications to the end user as well as to Customer Technology Support.
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